@extends('backend.app')

@section('title', 'Company Support Tickets')

@section('content')
    <div class="app-content content">
        <div class="content-overlay"></div>
        <div class="header-navbar-shadow"></div>
        <div class="content-wrapper">
            <div class="content-header row">
                <div class="content-header-left col-md-9 col-12 mb-2">
                    <div class="row breadcrumbs-top">
                        <div class="col-12">
                            <h3 class="content-header-title float-left mb-0">Company Support Tickets (Priority by Subscription)</h3>
                        </div>
                    </div>
                </div>
                <div class="content-header-right col-md-3 col-12">
                    <div class="dropdown float-md-right">
                        <a href="{{ route('admin.support.user.index') }}" class="btn btn-primary float-right">
                            <i class="fas fa-users"></i> User Support
                        </a>
                    </div>
                </div>
            </div>

            <div class="content-body">
                <!-- Stats Section -->
                <div class="row">
                    <div class="col-12">
                        <div class="card">
                            <div class="card-body">
                                <div class="row">
                                    <div class="col-xl-2 col-md-4 col-sm-6">
                                        <div class="media bg-light-primary p-2 rounded">
                                            <div class="avatar bg-primary mr-2">
                                                <div class="avatar-content">
                                                    <i data-feather="layers" class="avatar-icon"></i>
                                                </div>
                                            </div>
                                            <div class="media-body my-auto">
                                                <h4 class="font-weight-bolder mb-0">{{ $stats['total'] }}</h4>
                                                <p class="card-text font-small-3 mb-0">Total</p>
                                            </div>
                                        </div>
                                    </div>
                                    <div class="col-xl-2 col-md-4 col-sm-6">
                                        <div class="media bg-light-warning p-2 rounded">
                                            <div class="avatar bg-warning mr-2">
                                                <div class="avatar-content">
                                                    <i data-feather="alert-circle" class="avatar-icon"></i>
                                                </div>
                                            </div>
                                            <div class="media-body my-auto">
                                                <h4 class="font-weight-bolder mb-0">{{ $stats['open'] }}</h4>
                                                <p class="card-text font-small-3 mb-0">Open</p>
                                            </div>
                                        </div>
                                    </div>
                                    <div class="col-xl-2 col-md-4 col-sm-6">
                                        <div class="media bg-light-info p-2 rounded">
                                            <div class="avatar bg-info mr-2">
                                                <div class="avatar-content">
                                                    <i data-feather="clock" class="avatar-icon"></i>
                                                </div>
                                            </div>
                                            <div class="media-body my-auto">
                                                <h4 class="font-weight-bolder mb-0">{{ $stats['pending'] }}</h4>
                                                <p class="card-text font-small-3 mb-0">Pending</p>
                                            </div>
                                        </div>
                                    </div>
                                    <div class="col-xl-2 col-md-4 col-sm-6">
                                        <div class="media bg-light-success p-2 rounded">
                                            <div class="avatar bg-success mr-2">
                                                <div class="avatar-content">
                                                    <i data-feather="check-circle" class="avatar-icon"></i>
                                                </div>
                                            </div>
                                            <div class="media-body my-auto">
                                                <h4 class="font-weight-bolder mb-0">{{ $stats['resolved'] }}</h4>
                                                <p class="card-text font-small-3 mb-0">Resolved</p>
                                            </div>
                                        </div>
                                    </div>
                                    <div class="col-xl-2 col-md-4 col-sm-6">
                                        <div class="media bg-light-secondary p-2 rounded">
                                            <div class="avatar bg-secondary mr-2">
                                                <div class="avatar-content">
                                                    <i data-feather="archive" class="avatar-icon"></i>
                                                </div>
                                            </div>
                                            <div class="media-body my-auto">
                                                <h4 class="font-weight-bolder mb-0">{{ $stats['closed'] }}</h4>
                                                <p class="card-text font-small-3 mb-0">Closed</p>
                                            </div>
                                        </div>
                                    </div>
                                    <div class="col-xl-2 col-md-4 col-sm-6">
                                        <div class="media bg-light-dark p-2 rounded">
                                            <div class="avatar bg-dark mr-2">
                                                <div class="avatar-content">
                                                    <i data-feather="activity" class="avatar-icon"></i>
                                                </div>
                                            </div>
                                            <div class="media-body my-auto">
                                                <h4 class="font-weight-bolder mb-0">{{ $stats['open'] + $stats['pending'] }}</h4>
                                                <p class="card-text font-small-3 mb-0">Active</p>
                                            </div>
                                        </div>
                                    </div>
                                </div>
                            </div>
                        </div>
                    </div>
                </div>

                <!-- Priority Legend -->
                <div class="row">
                    <div class="col-12">
                        <div class="card bg-light-info">
                            <div class="card-body">
                                <h6 class="mb-2">
                                    <i data-feather="info" class="mr-1"></i>
                                    Subscription Priority Order:
                                </h6>
                                <div>
                                    <span class="badge badge-danger mr-1">Exclusive Plan (Highest)</span>
                                    <span class="badge badge-warning mr-1">Advance Plan (Medium)</span>
                                    <span class="badge badge-info mr-1">Essence Plan (Low)</span>
                                    <span class="badge badge-secondary">No Subscription (Lowest)</span>
                                </div>
                            </div>
                        </div>
                    </div>
                </div>

                <!-- Filters Section -->
                <div class="row">
                    <div class="col-12">
                        <div class="card">
                            <div class="card-body">
                                <form method="GET" action="">
                                    <div class="row align-items-end">
                                        <div class="col-md-2">
                                            <div class="form-group">
                                                <label class="form-label">Status</label>
                                                <select name="status" class="form-control">
                                                    <option value="">All</option>
                                                    <option value="open" {{ request('status') == 'open' ? 'selected' : '' }}>Open</option>
                                                    <option value="pending" {{ request('status') == 'pending' ? 'selected' : '' }}>Pending</option>
                                                    <option value="resolved" {{ request('status') == 'resolved' ? 'selected' : '' }}>Resolved</option>
                                                    <option value="closed" {{ request('status') == 'closed' ? 'selected' : '' }}>Closed</option>
                                                </select>
                                            </div>
                                        </div>
                                        <div class="col-md-2">
                                            <div class="form-group">
                                                <label class="form-label">Priority</label>
                                                <select name="priority" class="form-control">
                                                    <option value="">All</option>
                                                    <option value="high" {{ request('priority') == 'high' ? 'selected' : '' }}>High</option>
                                                    <option value="medium" {{ request('priority') == 'medium' ? 'selected' : '' }}>Medium</option>
                                                    <option value="low" {{ request('priority') == 'low' ? 'selected' : '' }}>Low</option>
                                                </select>
                                            </div>
                                        </div>
                                        <div class="col-md-3">
                                            <div class="form-group">
                                                <label class="form-label">Company</label>
                                                <input type="text" name="company" class="form-control" placeholder="Company name..." value="{{ request('company') }}">
                                            </div>
                                        </div>
                                        <div class="col-md-3">
                                            <div class="form-group">
                                                <label class="form-label">Search</label>
                                                <input type="text" name="search" class="form-control" placeholder="Search subject..." value="{{ request('search') }}">
                                            </div>
                                        </div>
                                        <div class="col-md-2">
                                            <button type="submit" class="btn btn-primary btn-block">
                                                <i data-feather="search"></i> Filter
                                            </button>
                                        </div>
                                    </div>
                                </form>
                            </div>
                        </div>
                    </div>
                </div>

                <!-- Tickets Table Section -->
                <div class="row">
                    <div class="col-12">
                        <div class="card">
                            <div class="card-header">
                                <h4 class="card-title">Tickets List</h4>
                            </div>
                            <div class="card-body">
                                <div class="table-responsive card-datatable">
                                    <table class="table table-hover">
                                        <thead>
                                            <tr>
                                                <th>ID</th>
                                                <th>Subject</th>
                                                <th>Company</th>
                                                <th>Subscription</th>
                                                <th>Priority</th>
                                                <th>Status</th>
                                                <th>Last Message</th>
                                                <th>Admin</th>
                                                <th>Actions</th>
                                            </tr>
                                        </thead>
                                        <tbody>
                                            @forelse($tickets as $ticket)
                                            <tr class="ticket-row" data-href="{{ route('admin.support.show', $ticket->id) }}" style="cursor: pointer;">
                                                <td><span class="badge badge-light-primary">#{{ $ticket->id }}</span></td>
                                                <td>
                                                    <strong>{{ Str::limit($ticket->subject, 50) }}</strong>
                                                    @if($ticket->latestMessage)
                                                    <br><small class="text-muted">{{ Str::limit($ticket->latestMessage->message, 80) }}</small>
                                                    @endif
                                                </td>
                                                <td>
                                                    @if($ticket->company)
                                                        <div class="d-flex align-items-center">
                                                            @php
                                                                $firstImage = $ticket->company->images()->first();
                                                                $companyImage = $firstImage ? $firstImage->image_path : asset('backend/app-assets/images/avatars/1.png');
                                                                $defaultImage = asset('backend/app-assets/images/avatars/1.png');
                                                            @endphp
                                                            <img src="{{ $companyImage }}"
                                                                 class="rounded-circle mr-1" width="30" height="30" alt=""
                                                                 onerror="this.src='{{ $defaultImage }}'">
                                                            <span>{{ $ticket->company->name }}</span>
                                                        </div>
                                                    @else
                                                        <span class="text-muted">N/A</span>
                                                    @endif
                                                </td>
                                                <td>
                                                    @php
                                                        $subscriptionBadge = '';
                                                        $subscriptionClass = 'secondary';

                                                        if ($ticket->user && $ticket->user->company) {
                                                            $details = $ticket->user->getSubscriptionDetails();
                                                            if ($details && $details['has_active_subscription']) {
                                                                $planSlug = $details['plan']['slug'] ?? '';
                                                                if ($planSlug === 'exclusive-plan') {
                                                                    $subscriptionBadge = 'Exclusive';
                                                                    $subscriptionClass = 'danger';
                                                                } elseif ($planSlug === 'advance-plan') {
                                                                    $subscriptionBadge = 'Advance';
                                                                    $subscriptionClass = 'warning';
                                                                } elseif ($planSlug === 'essence-plan') {
                                                                    $subscriptionBadge = 'Essence';
                                                                    $subscriptionClass = 'info';
                                                                }
                                                            } else {
                                                                $subscriptionBadge = 'None';
                                                                $subscriptionClass = 'secondary';
                                                            }
                                                        }
                                                    @endphp
                                                    <span class="badge badge-{{ $subscriptionClass }}">{{ $subscriptionBadge }}</span>
                                                </td>
                                                <td>
                                                    @if($ticket->priority == 'high')
                                                        <span class="badge badge-danger">High</span>
                                                    @elseif($ticket->priority == 'medium')
                                                        <span class="badge badge-warning">Medium</span>
                                                    @else
                                                        <span class="badge badge-info">Low</span>
                                                    @endif
                                                </td>
                                                <td>
                                                    @if($ticket->status == 'open')
                                                        <span class="badge badge-primary">Open</span>
                                                    @elseif($ticket->status == 'pending')
                                                        <span class="badge badge-warning">Pending</span>
                                                    @elseif($ticket->status == 'resolved')
                                                        <span class="badge badge-success">Resolved</span>
                                                    @else
                                                        <span class="badge badge-secondary">Closed</span>
                                                    @endif
                                                </td>
                                                <td>
                                                    @if($ticket->last_message_at)
                                                        <small>{{ $ticket->last_message_at->diffForHumans() }}</small>
                                                    @else
                                                        <small class="text-muted">Never</small>
                                                    @endif
                                                </td>
                                                <td>
                                                    @if($ticket->admin)
                                                        <small>{{ $ticket->admin->name }}</small>
                                                    @else
                                                        <small class="text-muted">Unassigned</small>
                                                    @endif
                                                </td>
                                                <td>
                                                    <a href="{{ route('admin.support.show', $ticket->id) }}" class="btn btn-sm btn-info" onclick="event.stopPropagation()">
                                                        <i data-feather="eye"></i> View
                                                    </a>
                                                </td>
                                            </tr>
                                            @empty
                                            <tr>
                                                <td colspan="9" class="text-center py-5">
                                                    <div class="empty-state">
                                                        <i data-feather="inbox" class="fa-3x text-muted mb-3"></i>
                                                        <p class="text-muted">No company support tickets found.</p>
                                                    </div>
                                                </td>
                                            </tr>
                                            @endforelse
                                        </tbody>
                                    </table>
                                </div>

                                <!-- Pagination -->
                                @if($tickets->hasPages())
                                <div class="d-flex justify-content-center mt-3">
                                    {{ $tickets->appends(request()->input())->links() }}
                                </div>
                                @endif
                            </div>
                        </div>
                    </div>
                </div>
            </div>
        </div>
    </div>
@endsection

@push('scripts')
<style>
.ticket-row {
    transition: all 0.2s ease;
}

.ticket-row:hover {
    background: linear-gradient(135deg, rgba(115, 103, 240, 0.04) 0%, rgba(115, 103, 240, 0.08) 100%) !important;
    box-shadow: 0 2px 8px rgba(115, 103, 240, 0.1);
    transform: scale(1.005);
}

.ticket-row:hover td {
    border-top-color: rgba(115, 103, 240, 0.1);
    border-bottom-color: rgba(115, 103, 240, 0.1);
}
</style>
<script>
$(document).ready(function() {
    // Make ticket rows clickable
    $('.ticket-row').on('click', function(e) {
        // Don't navigate if clicking on links, buttons, or dropdowns
        if ($(e.target).closest('a, button, select, input').length > 0) {
            return;
        }

        const url = $(this).data('href');
        if (url) {
            window.location.href = url;
        }
    });
});

function updateTicketStatus(ticketId, status) {
    if (!confirm('Are you sure you want to change the status to ' + status + '?')) return;

    $.ajax({
        url: `/admin/support/${ticketId}/status`,
        method: 'PUT',
        data: { status: status, _token: '{{ csrf_token() }}' },
        success: function(response) {
            if (response.success) {
                toastr.success(response.message);
                location.reload();
            } else {
                toastr.error(response.message);
            }
        },
        error: function() {
            toastr.error('An error occurred');
        }
    });
}

function updateTicketPriority(ticketId, priority) {
    if (!confirm('Are you sure you want to change the priority to ' + priority + '?')) return;

    $.ajax({
        url: `/admin/support/${ticketId}/priority`,
        method: 'PUT',
        data: { priority: priority, _token: '{{ csrf_token() }}' },
        success: function(response) {
            if (response.success) {
                toastr.success(response.message);
                location.reload();
            } else {
                toastr.error(response.message);
            }
        },
        error: function() {
            toastr.error('An error occurred');
        }
    });
}
</script>
@endpush