@extends('backend.app')

@section('title', 'User Support Tickets')

@section('content')
    <div class="app-content content">
        <div class="content-overlay"></div>
        <div class="header-navbar-shadow"></div>
        <div class="content-wrapper">
            <div class="content-header row">
                <div class="content-header-left col-md-9 col-12 mb-2">
                    <div class="row breadcrumbs-top">
                        <div class="col-12">
                            <h3 class="content-header-title float-left mb-0">User Support Tickets</h3>
                        </div>
                    </div>
                </div>
                <div class="content-header-right col-md-3 col-12">
                    <div class="dropdown float-md-right">
                        <a href="{{ route('admin.support.company.index') }}" class="btn btn-info float-right">
                            <i class="fas fa-building"></i> Company Support
                        </a>
                    </div>
                </div>
            </div>

            <div class="content-body">
                <!-- Stats Section -->
                <div class="row">
                    <div class="col-12">
                        <div class="card">
                            <div class="card-body">
                                <div class="row">
                                    <div class="col-xl-2 col-md-4 col-sm-6">
                                        <div class="media bg-light-primary p-2 rounded">
                                            <div class="avatar bg-primary mr-2">
                                                <div class="avatar-content">
                                                    <i data-feather="layers" class="avatar-icon"></i>
                                                </div>
                                            </div>
                                            <div class="media-body my-auto">
                                                <h4 class="font-weight-bolder mb-0">{{ $stats['total'] }}</h4>
                                                <p class="card-text font-small-3 mb-0">Total</p>
                                            </div>
                                        </div>
                                    </div>
                                    <div class="col-xl-2 col-md-4 col-sm-6">
                                        <div class="media bg-light-warning p-2 rounded">
                                            <div class="avatar bg-warning mr-2">
                                                <div class="avatar-content">
                                                    <i data-feather="alert-circle" class="avatar-icon"></i>
                                                </div>
                                            </div>
                                            <div class="media-body my-auto">
                                                <h4 class="font-weight-bolder mb-0">{{ $stats['open'] }}</h4>
                                                <p class="card-text font-small-3 mb-0">Open</p>
                                            </div>
                                        </div>
                                    </div>
                                    <div class="col-xl-2 col-md-4 col-sm-6">
                                        <div class="media bg-light-info p-2 rounded">
                                            <div class="avatar bg-info mr-2">
                                                <div class="avatar-content">
                                                    <i data-feather="clock" class="avatar-icon"></i>
                                                </div>
                                            </div>
                                            <div class="media-body my-auto">
                                                <h4 class="font-weight-bolder mb-0">{{ $stats['pending'] }}</h4>
                                                <p class="card-text font-small-3 mb-0">Pending</p>
                                            </div>
                                        </div>
                                    </div>
                                    <div class="col-xl-2 col-md-4 col-sm-6">
                                        <div class="media bg-light-success p-2 rounded">
                                            <div class="avatar bg-success mr-2">
                                                <div class="avatar-content">
                                                    <i data-feather="check-circle" class="avatar-icon"></i>
                                                </div>
                                            </div>
                                            <div class="media-body my-auto">
                                                <h4 class="font-weight-bolder mb-0">{{ $stats['resolved'] }}</h4>
                                                <p class="card-text font-small-3 mb-0">Resolved</p>
                                            </div>
                                        </div>
                                    </div>
                                    <div class="col-xl-2 col-md-4 col-sm-6">
                                        <div class="media bg-light-secondary p-2 rounded">
                                            <div class="avatar bg-secondary mr-2">
                                                <div class="avatar-content">
                                                    <i data-feather="archive" class="avatar-icon"></i>
                                                </div>
                                            </div>
                                            <div class="media-body my-auto">
                                                <h4 class="font-weight-bolder mb-0">{{ $stats['closed'] }}</h4>
                                                <p class="card-text font-small-3 mb-0">Closed</p>
                                            </div>
                                        </div>
                                    </div>
                                    <div class="col-xl-2 col-md-4 col-sm-6">
                                        <div class="media bg-light-dark p-2 rounded">
                                            <div class="avatar bg-dark mr-2">
                                                <div class="avatar-content">
                                                    <i data-feather="activity" class="avatar-icon"></i>
                                                </div>
                                            </div>
                                            <div class="media-body my-auto">
                                                <h4 class="font-weight-bolder mb-0">{{ $stats['open'] + $stats['pending'] }}
                                                </h4>
                                                <p class="card-text font-small-3 mb-0">Active</p>
                                            </div>
                                        </div>
                                    </div>
                                </div>
                            </div>
                        </div>
                    </div>
                </div>

                <!-- Filters Section -->
                <div class="row">
                    <div class="col-12">
                        <div class="card">
                            <div class="card-body">
                                <form method="GET" action="">
                                    <div class="row align-items-end">
                                        <div class="col-md-3">
                                            <div class="form-group">
                                                <label class="form-label">Status</label>
                                                <select name="status" class="form-control">
                                                    <option value="">All</option>
                                                    <option value="open"
                                                        {{ request('status') == 'open' ? 'selected' : '' }}>Open</option>
                                                    <option value="pending"
                                                        {{ request('status') == 'pending' ? 'selected' : '' }}>Pending
                                                    </option>
                                                    <option value="resolved"
                                                        {{ request('status') == 'resolved' ? 'selected' : '' }}>Resolved
                                                    </option>
                                                    <option value="closed"
                                                        {{ request('status') == 'closed' ? 'selected' : '' }}>Closed
                                                    </option>
                                                </select>
                                            </div>
                                        </div>
                                        <div class="col-md-3">
                                            <div class="form-group">
                                                <label class="form-label">Priority</label>
                                                <select name="priority" class="form-control">
                                                    <option value="">All</option>
                                                    <option value="high"
                                                        {{ request('priority') == 'high' ? 'selected' : '' }}>High</option>
                                                    <option value="medium"
                                                        {{ request('priority') == 'medium' ? 'selected' : '' }}>Medium
                                                    </option>
                                                    <option value="low"
                                                        {{ request('priority') == 'low' ? 'selected' : '' }}>Low</option>
                                                </select>
                                            </div>
                                        </div>
                                        <div class="col-md-4">
                                            <div class="form-group">
                                                <label class="form-label">Search</label>
                                                <input type="text" name="search" class="form-control"
                                                    placeholder="Search subject..." value="{{ request('search') }}">
                                            </div>
                                        </div>
                                        <div class="col-md-2">
                                            <button type="submit" class="btn btn-primary btn-block">
                                                <i data-feather="search"></i> Filter
                                            </button>
                                        </div>
                                    </div>
                                </form>
                            </div>
                        </div>
                    </div>
                </div>

                <!-- Tickets Table Section -->
                <div class="row">
                    <div class="col-12">
                        <div class="card">
                            <div class="card-header">
                                <h4 class="card-title">Tickets List</h4>
                            </div>
                            <div class="card-body">
                                <div class="table-responsive card-datatable">
                                    <table class="table table-hover">
                                        <thead>
                                            <tr>
                                                <th>ID</th>
                                                <th>Subject</th>
                                                <th>User</th>
                                                <th>Priority</th>
                                                <th>Status</th>
                                                <th>Last Message</th>
                                                <th>Admin</th>
                                                <th>Actions</th>
                                            </tr>
                                        </thead>
                                        <tbody>
                                            @forelse($tickets as $ticket)
                                                <tr class="ticket-row"
                                                    data-href="{{ route('admin.support.show', $ticket->id) }}"
                                                    style="cursor: pointer;">
                                                    <td><span
                                                            class="badge badge-light-primary">#{{ $ticket->id }}</span>
                                                    </td>
                                                    <td>
                                                        <strong>{{ Str::limit($ticket->subject, 50) }}</strong>
                                                        @if ($ticket->latestMessage)
                                                            <br><small
                                                                class="text-muted">{{ Str::limit($ticket->latestMessage->message, 80) }}</small>
                                                        @endif
                                                    </td>
                                                    <td>
                                                        @if ($ticket->user)
                                                            <div class="d-flex align-items-center">
                                                                <img src="{{ $ticket->user->avatar ?? asset('backend/app-assets/images/avatars/1-small.png') }}"
                                                                    class="rounded-circle mr-1" width="30"
                                                                    height="30" alt=""
                                                                    onerror="this.src='{{ asset('backend/app-assets/images/docs/register.PNG') }}'">
                                                                <span>{{ $ticket->user->name }}</span>
                                                            </div>
                                                        @else
                                                            <span class="text-muted">N/A</span>
                                                        @endif
                                                    </td>
                                                    <td>
                                                        @if ($ticket->priority == 'high')
                                                            <span class="badge badge-danger">High</span>
                                                        @elseif($ticket->priority == 'medium')
                                                            <span class="badge badge-warning">Medium</span>
                                                        @else
                                                            <span class="badge badge-info">Low</span>
                                                        @endif
                                                    </td>
                                                    <td>
                                                        @if ($ticket->status == 'open')
                                                            <span class="badge badge-primary">Open</span>
                                                        @elseif($ticket->status == 'pending')
                                                            <span class="badge badge-warning">Pending</span>
                                                        @elseif($ticket->status == 'resolved')
                                                            <span class="badge badge-success">Resolved</span>
                                                        @else
                                                            <span class="badge badge-secondary">Closed</span>
                                                        @endif
                                                    </td>
                                                    <td>
                                                        @if ($ticket->last_message_at)
                                                            <small>{{ $ticket->last_message_at->diffForHumans() }}</small>
                                                        @else
                                                            <small class="text-muted">Never</small>
                                                        @endif
                                                    </td>
                                                    <td>
                                                        @if ($ticket->admin)
                                                            <small>{{ $ticket->admin->name }}</small>
                                                        @else
                                                            <small class="text-muted">Unassigned</small>
                                                        @endif
                                                    </td>
                                                    <td>
                                                        <a href="{{ route('admin.support.show', $ticket->id) }}"
                                                            class="btn btn-sm btn-info" onclick="event.stopPropagation()">
                                                            <i data-feather="eye"></i> View
                                                        </a>
                                                    </td>
                                                </tr>
                                            @empty
                                                <tr>
                                                    <td colspan="8" class="text-center py-5">
                                                        <div class="empty-state">
                                                            <i data-feather="inbox" class="fa-3x text-muted mb-3"></i>
                                                            <p class="text-muted">No user support tickets found.</p>
                                                        </div>
                                                    </td>
                                                </tr>
                                            @endforelse
                                        </tbody>
                                    </table>
                                </div>

                                <!-- Pagination -->
                                @if ($tickets->hasPages())
                                    <div class="d-flex justify-content-center mt-3">
                                        {{ $tickets->appends(request()->input())->links() }}
                                    </div>
                                @endif
                            </div>
                        </div>
                    </div>
                </div>
            </div>
        </div>
    </div>
@endsection

@push('scripts')
    <style>
        .ticket-row {
            transition: all 0.2s ease;
        }

        .ticket-row:hover {
            background: linear-gradient(135deg, rgba(115, 103, 240, 0.04) 0%, rgba(115, 103, 240, 0.08) 100%) !important;
            box-shadow: 0 2px 8px rgba(115, 103, 240, 0.1);
            transform: scale(1.005);
        }

        .ticket-row:hover td {
            border-top-color: rgba(115, 103, 240, 0.1);
            border-bottom-color: rgba(115, 103, 240, 0.1);
        }
    </style>
    <script>
        $(document).ready(function() {
            // Make ticket rows clickable
            $('.ticket-row').on('click', function(e) {
                // Don't navigate if clicking on links, buttons, or dropdowns
                if ($(e.target).closest('a, button, select, input').length > 0) {
                    return;
                }

                const url = $(this).data('href');
                if (url) {
                    window.location.href = url;
                }
            });
        });

        function updateTicketStatus(ticketId, status) {
            if (!confirm('Are you sure you want to change the status to ' + status + '?')) return;

            $.ajax({
                url: `/admin/support/${ticketId}/status`,
                method: 'PUT',
                data: {
                    status: status,
                    _token: '{{ csrf_token() }}'
                },
                success: function(response) {
                    if (response.success) {
                        toastr.success(response.message);
                        location.reload();
                    } else {
                        toastr.error(response.message);
                    }
                },
                error: function() {
                    toastr.error('An error occurred');
                }
            });
        }

        function updateTicketPriority(ticketId, priority) {
            if (!confirm('Are you sure you want to change the priority to ' + priority + '?')) return;

            $.ajax({
                url: `/admin/support/${ticketId}/priority`,
                method: 'PUT',
                data: {
                    priority: priority,
                    _token: '{{ csrf_token() }}'
                },
                success: function(response) {
                    if (response.success) {
                        toastr.success(response.message);
                        location.reload();
                    } else {
                        toastr.error(response.message);
                    }
                },
                error: function() {
                    toastr.error('An error occurred');
                }
            });
        }
    </script>
@endpush